User Support

Supporting your organization

We recognise that taking on a new software system can be daunting. To support you, we pride ourselves in providing a range of quality support, including:

Our comprehensive Consultancy, Support and Training Package
On-line Client User support
Key User Help Desk
Technical Help Desk

Client Users

All client users have a series of tools available on-line. These include:-

A complete demonstration version of the entire Developer System, This is available independently on every client machine. Users and Manager can use this system to experiment and learn the workings of the system. The demonstration version can also be used for in-house training purposes.
On-line, context-sensitive Help
Two on-line explanatory Guides
A series of videos illustrating the workings of sections of the Developer System.

Key Users

Our Customer Care team for Key Users is at the core of our business.

Our support level for Key users is of high quality. These people will be key managers and their administrative staff responsible for each of the many processes which take place in the Developer System, such as staff development, appraisal, strategic planning, risk management, etc.

Key User support includes:

All tools described in the Client User Support section
On-site and web training, included in the Support Package
The Key User Help Desk

Key User Help Desk

By accessing our friendly and reliable Customer Care line, you will find us always available for your queries on any aspect of the System. You can also contact us by e-mail.

Small problems you encounter will always be dealt with immediately. If your query is more complicated, you might be asked to book a slot later the same day.

Telephone & Web Training for Key Users

We include a comprehensive Telephone & Web Training service, as part of the Key User section of our Support Package. This ensures that you feel supported at all stages. Here are some comments about our telephone training:

"I found the telephone training very, very useful. It gave me instant access to use the system and I found it very helpful. I really don't think you can improve on the telephone training - you were very precise and helpful with instructions."

"Your telephone training and support was fantastic - you were always there for formally agreed training and also when I had forgotten something - I for one would recommend this way of training and will be making more use of it."

"I found our training session last week excellent! I have entered some more training courses on the system and found it very straight forward. I look forward to our next training session."